1. Customer Service and Assistance

• Role : POs are responsible for handling customer queries, resolving issues related to accounts, loans, and other bank products, and ensuring a positive customer experience.
• Tasks : Opening accounts, addressing complaints, providing information about bank services, assisting with internet and mobile banking, and cross-selling financial products.
• Skills Needed : Strong communication skills, problem-solving, patience, and knowledge of banking products.

2. Account Management and Daily Operations

• Role : POs manage daily transactions, verify customer documents, approve cheques, and monitor cash flow.
• Tasks : Issuing cheques, maintaining records, handling cash management, and ensuring accurate documentation of all customer accounts.
• Skills Needed : Attention to detail, numerical skills, and familiarity with banking software and applications.

3. Loan Processing and Credit Analysis

• Role : Bank POs assess and process loans, analyze creditworthiness, and manage loan documentation.
• Tasks : Evaluating loan applications, verifying eligibility criteria, processing approvals, and ensuring timely disbursements.
• Skills Needed : Financial analysis, understanding of risk assessment, and adherence to lending guidelines.

4. Business Development and Marketing

• Role : Bank POs play a role in promoting bank products and services to increase customer engagement and bank revenue.
• Tasks : Cross-selling bank products like savings accounts, credit cards, loans, insurance policies, and investments.
• Skills Needed : Sales skills, knowledge of bank offerings, and customer relationship management.

5. Compliance and Risk Management

• Role : POs are responsible for ensuring all banking operations comply with regulatory guidelines to avoid fraud and legal issues.
• Tasks : Following KYC (Know Your Customer) norms, Anti-Money Laundering (AML) regulations, and internal bank policies.
• Skills Needed : Attention to detail, understanding of legal compliance, and ethical judgment.

6. Supervising Clerical Work

• Role : As future managers, Bank POs oversee clerical staff, guide them in daily tasks, and ensure smooth branch operations.
• Tasks : Delegating tasks, training junior staff, and reviewing work to ensure accuracy.
• Skills Needed : Leadership, teamwork, time management, and organizational skills.

7. Financial Analysis and Reporting

• Role : Bank POs analyze financial data, prepare reports on branch performance, and track budgets.
• Tasks : Preparing monthly or quarterly reports, analyzing profit and loss statements, and providing insights on performance.
• Skills Needed : Analytical skills, understanding of financial statements, and reporting skills.

8. Cash Handling and Reconciliation

• Role : POs handle large cash transactions, monitor ATM cash replenishments, and ensure the accuracy of cash flow records.
• Tasks : Maintaining records of cash deposits and withdrawals, managing ATM funds, and reconciling cash at the end of the day.
• Skills Needed : Numerical ability, accuracy, and attention to detail.

9. Participating in Training and Development Programs

• Role : During the probation period, POs undergo extensive training on banking systems, policies, and customer service.
• Tasks : Participating in workshops, on-the-job training, and mentorship programs.
• Skills Needed : Adaptability, willingness to learn, and understanding of banking regulations.

10. Preparing for Future Managerial Roles

• Role : The Bank PO role is a grooming ground for future bank managers. After the probation period, they are promoted to Assistant Managers or Managers based on performance.
• Skills Needed : Leadership, decision-making, and knowledge of banking operations.